↩️ سياسة الاسترجاع والإلغاء↩️ Refund & Cancellation Policy

1. Order Cancellation

You can cancel your order free of charge before the store/restaurant accepts it. After acceptance and preparation has started, cancellation must go through in-app support and may be subject to a deduction for work already done, depending on order status.

2. Eligible Refund Cases

• Damaged or expired item received
• Missing items from the order
• Wrong item received
• Order never delivered within a reasonable time

3. Refund Method

Once reviewed and confirmed, refunds are issued via:

• In-app wallet credit: immediately upon approval
• Original payment method (card / e-wallet): within 3–7 business days, depending on your bank or payment provider

For cash-on-delivery orders, the refund method is arranged directly with our support team.

4. Delivery Fees on Refunds

If the issue is caused by the store or courier, both the item value and delivery fee are refunded in full. If the customer cancels after preparation or dispatch has started, the delivery fee may not be refundable.

5. Review Timeframe

Every refund request is reviewed and answered within 48 hours of being reported via support chat.